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Mattress Selection



Terms of providing warranty for the mattresses

garantWarranty service of the product is provided by the “Manufacturer” in accordance to the Law of Ukraine “About protection of consumers’ rights”, and in case correctly filled in Warranty voucher is available.

All mattresses, manufactured by Yekaterinoslavskiye mebelniye masterskiye ltd. meet the requirements of the State Standard GOST 19917:2016 (GOST 19917-2014 “Furniture for sitting and lying”. General terms ), and have a Certificate of state sanitary and epidemics expertise.

According to the warranty terms, only the mattress part with the recognized defect can be repaired or substituted. In case, whole mattress was recognized as a defected one, it should be substituted. In case the defect is a fault of “Manufacturer”, all defects are removed free of charge within warranty period.

Rules of mattress exploitation

garantIt is prohibited!

  1. To let water or chemical substances to get on inner mattress block;
  2. Durable high temperature influence (as well as placing a mattress near the heating devices and fire);
  3. To jump on the mattress;
  4. To bend a mattress along width and length;
  5. To use a mattress as a furniture for sitting;
  6. To place a mattress:
  • Onto the bed, smaller then the mattress;
  • Onto the bed with bridle;
  • Onto the base more than 120cm wide, which does not have central support;
  • Onto the base with more than 65mm between lamellas.

garantIt is important to know:

  1. Ideal base for the mattress is a flat hard surface;
  2. If you put a mattress on lamellas with more than 65mm between them, you shorten term of its usage;
  3. A new mattress may have some smell after removing factory package, because of package tightness, which disappears later;
  4. For the best effect of Memory Foam material, it is recommended to use mattress at not less than 20 degrees C temperature.


garantPlease, pay attention:

  1. Mattresses of Sleep&Fly Uno and American Dream collections are one-sided. To reach maximal duration of mattress exploitation, it is recommended to turn it every six months from the position head – legs.
  2. Mattresses of Sleep&Fly Organic, Sleep&Fly, Take&Go, Evolution, Doctor Health, Herbalis Kids collections are two-sided. To reach maximal duration of mattress exploitation, it is recommended to turn it every six months from the position head – legs, and upside – down.
  3. Mattresses of Take&Go bamboo collection are two-sided, but comfort and orthopedic properties are vivid only on the side with Effect 5D.
  4. Cover of mattresses of Sleep&Fly, Sleep&Fly Organic, Sleep&Fly Uno, Doctor Health, American Dream, Take&Go collections, is not removable. It is recommended to apply to professional cleaning companies to make complete chemical cleaning of the products. These companies are responsible for safety of all materials. Extract cleaning with solution of 3-6 PH units, is recommended. “Manufacturer” is not responsible in case the cover loses its functional properties and its exterior is spoiled.
  5. Cover of mattresses of Evolution and Herbalis Kids is removable. Laundry at not more than 30 degrees at minimal spin speed. It should be washed not more than 10 times. Please, strictly follow the recommendations, indicated on the label, sewed in mattress. “Manufacturer” is not responsible in case the cover loses its functional properties and its exterior is spoiled.
  6. Cover of the mattresses of Take&Go bamboo collection is removable. It is strictly forbidden to wash the cover at home. It is recommended to apply to professional cleaning companies to make complete chemical cleaning of the products. These companies are responsible for safety of all materials. “Manufacturer” is not responsible in case the cover loses its functional properties and its exterior is spoiled.

Warranty covers the following:

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  1. Spring block has become defected1;
  2. Mattress has defects as cavities, if their depth is more than 30mm. Some mattress surface depths along body outlines, are not considered as defects.

1 Only in mattresses with spring block.



Warranty does not cover:

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  1. Mattress cover;
  2. Structural deformations, occurred because of not quality base;
  3. Dissatisfaction concerning mattress comfort;
  4. Mattress height. “Manufacturer” guarantees presence and high quality of components, indicated in the specifications on the mattress label. Mattress height can vary +/- 10mm, caused by tolerances of used materials’ sizes, and production technology. In order to measure mattress height, you should place it on flat surface, and put a liner in the mattress. Mattress height is a distance between surface and liner;
  5. Discrepancy of the mattress upholstery;
  6. Depths caused by body weight, less than 30mm;
  7. Mattress which was damaged as a result of improper usage;
  8. Consumer’s usage of the mattress by medical marks, including consumer’s allergic reaction;
  9. Other cases of breaking rules of mattress exploitation.

Applying for warranty and warranty terms:

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  • Manufacturer is authorized to revise product construction, which improves its quality and exploitation properties, if characteristics remain the same, without additional notification.
  • In case buyer finds defects, which can be removed under warranty, he is supposed to apply to the shop, where the mattress was bought. /li>
  • To claim for a warranty, buyer must provide goods check and shop check, which confirm mattress purchase. If the label has been cut off, it also must be provided.
  • Warranty voucher must contain the following information: product name, model, article, selling date, trade representative stamp and seller signature.
  • Warranty period for the mattresses is 18 months starting from the selling date.

Terms of providing warranty for the mini-mattresses

garantWarranty service of the product is provided by the “Manufacturer” in accordance to the Law of Ukraine “About protection of consumers’ rights”, and in case correctly filled in Warranty voucher is available.

All mattresses, manufactured by Yekaterinoslavskiye mebelniye masterskiye ltd. meet the requirements of the State Standard GOST 19917:2016 (GOST 19917-2014 “Furniture for sitting and lying”. General terms ), and have a Certificate of state sanitary and epidemics expertise.

According to the warranty terms, only the mini-mattress part with the recognized defect can be repaired or substituted. In case, whole mini-mattress was recognized as a defected one, it should be substituted. In case the defect is a fault of “Manufacturer”, all defects are removed free of charge within warranty period.

Rules of mattress exploitation

garantIt is prohibited!

  1. To let water or chemical substances to get on inner mini-mattress block;
  2. Durable high temperature influence (as well as placing a mini-mattress near the heating devices and fire);




garantIt is important to know:

  1. A new mini-mattress may have some smell after removing factory package, because of package tightness, which disappears later;
  2. For the best effect of Memory Foam material, it is recommended to use mini-mattress at not less than 20 degrees temperature.


garantPlease, pay attention:

  1. To reach maximal duration of mini-mattress exploitation, it is recommended to turn it every six months from the position head – legs.
  2. Cover of mini-mattresses of Sleep&Fly Uno and Take&Go collections, is not removable. It is recommended to apply to professional cleaning companies to make complete chemical cleaning of the products. These companies are responsible for safety of all materials. Extract cleaning with solution of 3-6 PH units, is recommended. “Manufacturer” is not responsible in case the cover loses its functional properties and its exterior is spoiled.

Warranty does not cover:

garant
  1. Mini-mattress cover;
  2. Structural deformations, occurred because of not quality base;
  3. Dissatisfaction concerning mini-mattress comfort;
  4. Mini-mattress height. “Manufacturer” guarantees presence and high quality of components, indicated in the specifications on the mattress label. Mattress height can vary +/- 5mm, caused by tolerances of used materials/ sizes, and production technology. In order to measure mattress height, you should place it on flat surface, and put a liner in the mattress. Mattress height is a distance between surface and liner;
  5. Mini-mattress which was damaged as a result of improper usage;
  6. Consumer’s usage of the mini-mattress by medical marks, including consumer’s allergic reaction;
  7. Other cases of breaking rules of mattress exploitation.

Applying for warranty and warranty terms:

garant
  • Manufacturer is authorized to revise product construction, which improves its quality and exploitation properties, if characteristics remain the same, without additional notification.
  • In case buyer finds defects, which can be removed under warranty, he is supposed to apply to the shop, where the mini-mattress was bought.
  • To claim for a warranty, buyer must provide goods check and shop check, which confirm mini-mattress purchase. If the label has been cut off, it also must be provided.
  • Warranty voucher must contain the following information: product name, model, article, selling date, trade representative stamp and seller signature.
  • Warranty period for the mini-mattresses is 18 months starting from the selling date.
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